1. All bookings must be confirmed in writing by either by email, sms/whatsapp, or messenger. A Booking fee (Non refundable) outlined in your quote must be paid to secure your date. 

2. All prices quoted are based on the information provided by the client at the beginning of the quotation process. Confirmation of guest numbers must be given two weeks prior to the event along with any other information that is relevant.  Any extra charges levied at us by the venue will be passed on to the client. All figures will be amended accordingly at this point and will take into account any payments already received.  Booking fee's are required to secure your date, and are non refundable in any circumstances.  The remaining balance is due 7 days before your event date, and once paid is non refundable.  If payment is not received on time,  we reserve the right to cancel your catering.

3. We must be informed if any of your guests have any allergies or special diets and requirements as soon as possible before your event, and in all circumstances at least 7 days before.  We will endeavor to provide suitable adaption to the Clients menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance 
 

4. Although every precaution is taken,  food is prepared in kitchen, event venues or other prep area where other products and food may be held, these items may include nuts, seeds, peppers and soy, and there may be risk of cross-contamination. Also, there may be traces of products that use milk, eggs, gluten, peanuts, other nuts, sesame seeds and capsicum from other food sources used in our kitchen. While we have strict policies, we cannot guarantee a total absence of these products in any of our food. Customers with food allergies must be aware of the risk.  We will not assume any liability for adverse reactions from the food consumed.  We cannot be held responsible for the safety and quality of any food or drink supplied directly by the client or any other organization or persons along side our catering services.

5. We hold a 5* rating in our premises, and have full public liability insurance, and our certificate is available to view upon request.

 9. Dishes and utensils will be collected from the premises, by arrangement after the event.  any food waste will be the clients responsibility to arrange disposal. We reserve the right to dispose of any leftover food at the end of the event, or when collecting crockery.  If the client requires leftover food to be kept for their own personal consumption after the event we cannot be held responsible for any consequences arising from the consumption of this food. Our responsibility for this food ceases once the food has been removed from the buffet area.  Any breakages, loss or damage to our equipment caused directly by client or clients’ guests will be charged to the client at full replacement cost.

10. Social media and Marketing, as part of our service and operations, We reserve the right to use images and information from your event for social media and marketing purposes. This may include our website, brochures, and other sales tools. This includes images of you, your guests and your event. If you prefer to opt out, please let us know in writing before the event