1.      Booking and Payment
1.1.   A booking is only confirmed upon receipt of the Non-Refundable Booking Fee. Your date is not secured until the Booking Fee has been received. This fee secures the Event and covers initial administrative and preparatory work. The Non-Refundable Booking Fee will be deducted from the Total Fee, leaving the remaining balance to be paid at the agreed terms.

1.2.   The Client agrees to pay the Balance by the date of the Event via BACS (bank transfer), or via cash on the clients arrival at the event. (Catering balance must be paid for 7 days prior to the event) Any additional time will be agreed between the two parties and paid on the night accordingly
 
2.      Requirements 
2.1.   We require adequate access to the venue before and after the Event to allow for the setup and breakdown of equipment. A minimum of 60 minutes should be allowed for setting up, and 60 minutes for packing up and vacating the premises. The Client should notify ourselves of any access restrictions or limitations in advance.
 
2.2.   Please ensure any performance area (stage, disco areas) are clear of anything that may impede set up, this includes, but not limited to, balloon arches and displays, tables, chairs, other Dj equipment. Failure to meet these requirements without prior notice may result in a modified service or cancellation without refund.  We are more than happy to share the stage with other artistes who may be performing for your event, but please ensure there is enough room for set up. if in doubt, we can work directly with the other party to ensure a smooth set up. 
 
2.3.   If the Event is held in a marquee or external venue, the Client must ensure that the working area is dry, weather-protected, properly floored, and that a minimum of two 13A voltage-regulated and earthed electricity supplies are close to the setup area. We cannot operate from generator supplies unless agreed in advance.

2.4.   If the Client requests early termination of the entertainment, no refunds will be provided. Additionally, if the performance is terminated due to safety concerns or non-compliance with these terms, or by the venue, no refund will be issued.
 
3.      Audience Conduct
3.1.   The Client is responsible for providing and maintaining adequate supervision over guests at all times. Any damage, loss, or theft caused by the Client, guests, venue staff, or other attendees to any equipment, vehicles, or personal belongings is the responsibility of the Client. The Client agrees to pay for any damage within 10 days of receiving notification from ourselves of the assessed damage costs. 

3.2.   If at any time before or during the Event, we deem that our staff or property to be under threat, either verbally or physically, we reserve the right to suspend or terminate services immediately without refund. The Client will be informed of the situation as soon as possible. If the issue remains unresolved, we may cancel the performance without further notice or liability.

3.3.   If minors (under 16 years of age) are present at the Event, the Client or parent/guardian is responsible for their behavior and safety.

4.      Non-Attendance 
4.1.   We always make every effort to attend the Event. In the unlikely event that we cannot attend due to unforeseen circumstances such as illness or accident, we will endeavor to provide a suitable substitute DJ of comparable quality and experience at no additional cost to the Client. If a substitute cannot be found, the Client will receive a full refund of all monies paid to us for that Event, with no further liability attributed. The client will be kept fully informed at all times should any unforseen circumstances arise.  

4.2.   We will not be liable for non-attendance or late arrival caused by events beyond its reasonable control, including but not limited to severe weather, road closures, accidents, acts of terrorism, fuel shortages, industrial action, government restrictions, or other force majeure events.
 
5.      Cancellation Policy 
5.1.   Cancellations made by the Client more than 28  days before the Event will result in the forfeiture of the Non-Refundable Booking Fee, but no further fees will be charged. Cancellations made fewer than 14  days before the Event will require the Client to pay 50% of the remaining balance of the Total Fee, and Cancellations made within 7 days of the event, will require the remaining balance to be paid in full.  Payment will be required within 10 working days of cancellation, regardless of the reason for cancellation.
 
6.      Photography/Videography/Media
6.1.   We reserve the right to capture photographs, video, audio, or other media documentation of the Event for its own marketing purposes. The Client expressly consents to such use. If the Client wishes to opt out of any media documentation, they must do so as soon as possible.  Any media taken at Wedding events will not be shared publicly until permission is given, to allow the couple to choose when they wish to share their special day

6.2.   We comply with all relevant data protection laws, including the UK General Data Protection Regulation (GDPR). No media featuring personal data will be shared with third parties without consent.  We do not stream any karaoke or disco track via the internet, or allow phones to be plugged in, as this is against copyright laws. 

7.      Insurance
7.1.   We carry public liability insurance with coverage of up to £10 million. However, this insurance does not cover any damage caused by guests, venue staff, or third-party negligence. The Client agrees to be responsible for any claims arising from such third-party actions.